Policies for JoyMoves’ Pilates Classes

Please call us at 328-4440 if you have any questions.

• To pre-register or just “walk-in?” It is not necessary to pre-register for a Pilates group class at JoyMoves. You may simply “walk-in.” Of course, others may have pre-registered for all of the slots. That’s why we recommend checking online to see how many slots are available and pre-registering using the WebScheduler™. If you do choose to “walk-in,” you’ll need to register immediately upon arrival.

• About Registering Online. You may pre-register for most of our Pilates group classes online (and manage your entire account online –24 x 7!) using our WebScheduler™. You may pre-register online up to 20 minutes prior to when a class starts. However, you must have pre-paid classes on account to pre-register. You can buy class-passes online via the WebScheduler™.

• Cancelling a class you’ve reserved a spot in.
  • You may cancel a pre-registration so long as it’s more than 12-hours from the class start time. You may cancel either using the WebScheduler™ or if it is during our business hours you may call us. Please do not leave after hours messages regarding cancellation.
  • From 12 hours to 1 hour before the class is scheduled to start, you may purchase a $10 Late Class Cancel option online from the Retail Screen of the WebScheduler. You must then call us so that we can manually remove you from the class and reinstate a class pass to your account for your future use. If we are not called, you will forfeit your class pass, although we will, in that event, refund your $10 Late Class Cancel fee.
  • If you call within 1 hour of a class start time and request to cancel, or simply do not show up for a class that you’ve pre-registered for – we’re sorry but you will forfeit a single class pass.

• When to arrive. We recommend arriving 5 to 10 minutes before a scheduled class start time. If you do not arrive by a class start time, the spot you’ve reserved (and the class pass used for it) will be forfeited. Walk-in students are allowed into the class to fill available spots when class starts. No one is allowed in 5 minutes after a class starts and beginners must arrive on time.

• Arrival time for first-timers. We strongly recommend you arrive 10 minutes before your first class. In any event, first-timers are not allowed into class after it has started. You can save time by filling out the New Client Forms in advance.

• The Wait List Feature on the WebScheduler. When all the spots in a class have been reserved by others via the WebScheduler, you can put yourself on the Wait List. Then, if someone who has preregistered for a spot decides to early cancel, the first client on the waitlist will be added to the class. Typically the wait list client will receive an email indicating she or he has been added to the class. Also a JoyMoves front desk staff will call to confirm if the spot is still wanted. If you’re on the Wait List, there’s a good chance you’ll be slotted in.

• Class Size Policies. The maximum number of participants for classes vary and can be found on the printable schedule that you can download from our Schedule page.

• All Class Pass Types have Expiration Dates. It is your responsibility to know the expiration dates of the class packages, bonus classes, and promotional offers. Your expiration dates are listed in your account information in the WebScheduler™. The Pilates Pricing page contains general expiration information on our classes and packages.

• Class Pass Extension Policy in the event of Expiration. There are no refunds given for any reason, however, you have two possible options if you have unused passes before and after expiration:
  • If you contact us prior to the expiration date, you can extend your expiration date 30 days by paying a $40 processing fee.
  • If the expiration date has already passed, we do not want you to loose everything. We will give you back 50% of your loss with your next purchase, either in the form of classes if the number of classes is even (i.e. for 4 classes lost, you get back 2) or as a cash credit (e.g. for 3 classes lost (a $69 value on an 8-pass), we would provide a $34.50 credit).

• Transfer Policy. Classes may be transferred for a $20 administrative fee. The original expiration date remains in effect.

The front desk and teaching staff are not at liberty to deviate from these policies.